FAQ

Are all the products at Not Too Big authentic?

Yes! We are official retailers for all the brands listed in nottoobig.com.sg. and all of the products sold at Not Too Big are guaranteed to be 100% authentics.

Where can I register my product warranty?

Click here to find out more about the details of your product warranty and its registration.

Do you have a showroom?

We are an online-only boutique store with no physical storefront or showroom location.
We strive to provide comprehensive product information and smooth shopping processes so you could shop from the comfort of you home!

Where can I get the product manual or video instruction?

Product manual and video instructions are available on each product page. Should you need more information, don’t hesitate to reach out our customer service to request it.

Where can I leave a product review?

Simply click on the “Review” button on the product page and you could share your experience with other customers!

What is your working hours?

Our customer service and order processing are available from Monday to Friday between 9 to 6pm. We do not pack or send out orders on Saturday, Sunday & Public Holiday.

What size is my baby?

You can refer to the size guides that are provided in the description of each respective product

What is the shelf life/expiry of the product I purchased?

You can find more details on the shelf life of products here.

What shipping methods do Not Too Big offer?

We offer the following local (Singapore) shipping methods:

• Standard shipping (3-5 days)
• Express shipping (Next day delivery, excluding weekends/PH)

We do not ship internationally.
You can find more details about shipping here.

Can I do self collection?

There will be no self-collection of orders available at this period of time. Find out more about our Shipping Policy to be eligible for Free delivery.

Can I choose my delivery time and date nearer to my EDD?

Yes! We offer delayed delivery only for cot bed purchases. After making your cot bed order, our customer service will reach out to you to arrange your preferred delivery date.

Can I track my order delivery?

You will be notified when your order has been processed and arranged for pickup. Should you need your order tracking number, simply request from our customer service.

What is Not Too Big return policy?

You can find out more details on our return policy here.

Is my product eligible for return?

• The items must still have its labels, tags and other details must be intact.
• Products that require assembly cannot be returnedo nce it has been taken out of the box (Inclusive of: Strollers, Car Seats, Cots, Chairs, High chairs, Booster seats.

Return items must be in its packaging in the original condition - unopened and brand new.

Products with expiry date of 6 months or less cannot be returned.

How long does it take to receive my refund?

Upon confirmation of refund, you will receive an email notification within 1-2 hours. It will take up to 10 business days for the refund to be credited back to your bank account.

How do I place an order?

Step 1: Create an account with us here
Step 2: Add your items to cart and click ‘Checkout’. Input your discount code if you have one.
Step 3: Fill in your shipping and billing information.
Step 4: Click ‘Pay now’ and wait for your items to be shipped to you!

Can I change or cancel my order?

You can change and cancel your order as long as it has not been processed. If you’d like to change or cancel your order after it has been shipped out, you may look into our return and refund policy

Can I do an exchange for my orders?

There will be no exchange available. Should you need to change your order, you will need to return the item and purchase a new items (Shipping fee applies)

Do you accept pre-orders?

Pre-orders are available on a case by case basis. We would indicate in our product page and social media should a pre-order options are available

What are payment methods accepted by Not Too Big?

We accept the following:
AMEX, VISA, MasterCard, Apple Pay, Google Pay & JCB.

How do I apply a discount code to my cart?

To utilise your discount code, key it in during checkout before payment. Upon clicking ‘apply’, the discounted amount should be reflected.

What are the payment options available?

We accept payment via Visa, Mastercard, Amex, Apple Pay and Google Pay

Can I buy e-GIftcard for someone else?

Yes you can! Our e-Giftcard will be delivered to your email upon payment. You could then forward it to the lucky ones with your customised message.

How long is the e-Giftcard validity period?

Our Not Too Big e-Giftcard valid for 6 months from the date of purchase. Click here to find out more about our e-GiftCard’s general terms and conditions

Can I make a partial payment using the e-Giftcard?

Yes! You can make partial payment using the e-GiftCard. E-Giftcard value can be split into multiple purchases. Click here to find out more about our e-GiftCard’s general terms and conditions

I’m having issues with my login. What should I do?

Please refresh your page. Should you still have a problem logging in, please contact us via email or WhatsApp. We will look into it as soon as possible.

The warranty registration page does not work. What should I do?

Please contact us via email or WhatsApp with the screenshot of the warranty registration page. We will look into it as soon as possible.

My payment did not go through. What should I do?

• Check to see if your payment method is eligible for Not Too Big (Mastercard, Visa, Amex, Google Pay, Apple Pay).
• Make sure you have enough money in your account for the purchase.
• If you're still having issues, contact your bank to see if there's a problem with your account.
• Try making the purchase again with a different payment method.

If the problem persist, please contact us via email or WhatsApp to assist you with another payment method.